Business Director

2 days ago

Mysore, Karnataka, India beBeeManager Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Overview

The Chief Manager will oversee end-to-end business issuance and fulfillment, ensuring continuity through strategic initiatives and data-driven insights.

Key Responsibilities:

  • Relationship Management
    • Establish and maintain strong relationships with distribution heads through regular engagement.
    • Monitor and improve performance through ongoing communication.
  • New Business Issuance
    • Manage daily WIP to meet monthly targets.
    • Drive WIP clearance through hub teams to clear field WIP on a daily basis.
    • Conduct regular governance calls with HUB teams.
    • Oversee end-to-end WIP management.
    • Identify opportunities for improvement and drive process and operational excellence initiatives.
  • Data and Reporting
    • Deliver reports and analysis on various business parameters to inform improvement plans.
    • Provide data sets, reports, and dashboards to support distribution.
    • Collaborate with internal departments on report automation.
    • Prepare presentations for senior management as needed.
  • Compliance and Monitoring
    • Ensure compliance with AxisMaxlife and IRDAI norms.
    • Maintain and update SOPs and 4 sheeters.
    • Document and control changes in existing processes.
    • Process service requests according to defined SLAs.
  • Projects and Continuous Improvement
    • Conduct benchmarking to establish best-in-class delivery and quality standards.
    • Roll out new guidelines for distribution adherence.
  • Team Management
    • Develop team members to perform effectively and efficiently.

Measures of Success:

  • Monthly governance engagements with Distribution leaders/Head.
  • Publishing Monthly Issuance Dashboard/Scorecard.
  • Driving Operational efficiencies with Distribution team.
  • 92% M0 Issuance.
  • 94% M2 Issuance.
  • FTR of 85%.
  • Drive customer satisfaction through resolution of escalations and requests with TAT.
  • Number of projects completed – Complete 1 Green/Black belt project for the year.
  • Talent retention >10% attrition for G2M2abv.
  • Accurate reconciliation of business data/reports.
  • User-friendly customization of analytical reports.
  • Number of Initiatives deployed to bring in process improvements.
  • Effective alignment across departments with minimal escalations.

Required Skills and Qualifications

  • Graduate/Post Graduate in Management.
  • Minimum 10+ years of experience.
  • 5 years in Relationship Management and Banca Operations Management.
  • Sound knowledge of Bancassurance or Banking Operations Model & specifically operations processes.
  • Good communication & analytical skills.
  • Strong data skills and solution-centric approach.
  • Customer-centric approach.
  • Process documentation and systems approach.
  • Computer skills in using databases and office management software including spreadsheets/presentation skills.
  • Team management and strong relationship skills.

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