Partner Operations Manager
4 weeks ago
Program Management
As a key member of the Highspot team, you will oversee all aspects of partner program operations, ensuring seamless execution and growth. Your responsibilities will include program administration, managing applications, and handling the MNDA process.
Partner Onboarding
You will facilitate the onboarding of new partners, guaranteeing a smooth and efficient process that sets them up for success. This involves coordinating with various stakeholders and ensuring all necessary resources are available.
Tech Partner Integration Portal
You will be responsible for adding listings for new integrations and maintaining listings for existing ones, ensuring all assets (data sheets, videos, presentations) are up-to-date and easily accessible.
Data and Reporting
You will conduct mapping and reporting using tools like Crossbeam and Reveal, administering and reporting on the referral program and integrations/marketplace adoption.
Partner Hub Management
You will build and manage the Highspot Partner Hub, creating and managing Bills of Materials (BOM) for Tier 1 and Tier 2 partners.
Event Operations
You will coordinate all operations related to partner-related events, such as Salesforce World Tours, Emblaze, Clari Dinners, and other sponsored events. This includes event sign-up and contracts, list imports, and messaging to drive attendance.
Collaboration and Planning
You will work closely with Account Managers, Customer Success Managers, and Account Executives to understand context on accounts and deals, co-developing co-marketing plans with Tier 1 and Tier 2 partners.
Required Qualifications
- Experience: Proven experience in partner operations, program management, or a related field, ideally within the technology sector.
- Organizational Skills: Excellent organizational and administrative skills, with the ability to manage multiple projects simultaneously and meet deadlines.
- Communication Skills: Strong communication and interpersonal skills, capable of working effectively with various stakeholders both internally and externally.
- Analytical Abilities: Strong ability to analyze data, generate reports, and provide insights that drive strategic decisions.
- Adaptability: Flexible and adaptable to meet the evolving needs of a dynamic business environment.
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