
Banqueting Operations Manager
4 hours ago
Job Summary
The ideal candidate for this role will lead all operational aspects of banqueting and catering services, ensuring excellence in event execution, guest experience, productivity, and profitability.
Main Responsibilities:
- Oversight of day-to-day operations for all banquet and catering functions, including planning, execution, and team management.
- Collaboration with sales, culinary, and service teams to deliver outstanding events—corporate, social, and weddings.
- Development and implementation of standard operating procedures for seamless event logistics, from setup through execution and close-out.
- Monitoring of quality standards, guest satisfaction, and service delivery across all events and catering operations.
- Leadership and mentorship of teams in banqueting, kitchen stewarding, and food and beverage; recruitment, training, and management of departmental staff.
- Preparation and management of financial resources, control of costs, and driving of efficiencies for maximum profitability.
- Maintenance of compliance with health, safety, and local regulations.
- Nurturing of client relationships to maximize repeat business and event referrals.
- Analysis of operational metrics and feedback to drive continuous improvements in processes and performance.
- Coordination with vendors for supplies, décor, audio-visual, and event needs.
Requirements:
- Bachelor's or master's degree in hospitality, hotel management, or a related field.
- A minimum of 5 years' operational leadership experience in banqueting and catering in hotels or high-volume venues.
- Demonstrated expertise in team management, event operations, and logistical planning.
- Strong communication, leadership, and problem-solving skills.
- A proven track record of handling premium events and client satisfaction.
- Proficiency with MS Office, event management systems, and financial controls.
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