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Insurance Operations Specialist
3 weeks ago
Job Description:
As an Insurance Service Specialist II, you will play a vital role in ensuring the integrity of assets and collateral by maintaining appropriate insurance coverage. Your attention to detail is crucial in reviewing servicing activities and portfolio guidelines for quality and timeliness.
Collaborating with vendors and servicing teams, you adapt to changes in policies, procedures, and systems. Your skills in conflict management, critical thinking, and stakeholder management help facilitate discussions and create beneficial solutions.
Emotional intelligence and listening skills are key in building trust and credibility with peers, managers, and stakeholders, supporting the end-to-end loan product lifecycle and contributing to the firm's success.
Responsibilities:
- Review and verify insurance coverage for assets and collateral, ensuring adherence to established guidelines and procedures.
- Collaborate with vendors and servicing teams to implement changes in policies, procedures, and systems, maintaining open communication and fostering win-win solutions.
- Identify trends and root causes of errors in servicing activities, escalating non-routine issues to senior team members for resolution.
- Assist in the production of daily reports, contributing to the forecasting of workload and adherence to service level agreements.
- Participate in the implementation of process improvements, contributing to the enhancement of insurance servicing operations.
Required Skills and Qualifications:
- Baseline knowledge of insurance servicing operations, including reviewing assets and collateral for appropriate coverage.
- Familiarity with lending services, particularly in relation to the loan lifecycle and the associated regulatory environment.
- Demonstrated ability to identify trends and root causes of errors, using critical thinking skills to evaluate various aspects of a situation and generate consistent conclusions.
- Experience in stakeholder management, with the ability to establish productive working relationships with cross-functional teams and clients.
- Proficiency in time management and organization, with the ability to efficiently manage and monitor multiple tasks and activities.
Preferred Skills and Qualifications:
- Basic understanding of insurance processes with a willingness to learn and develop strategic insights.
- Creative thinker with a proactive approach to process improvement and a strong motivation to enhance efficiency.
