
Infrastructure Application Engineer
2 weeks ago
Job Description\
We are seeking a skilled and experienced Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance to customers via phone, email, and ticketing system.\
Your primary focus will be on troubleshooting and resolving technical issues related to infrastructure, application support, and other system-related problems. You will also be responsible for escalating complex issues to higher-level teams as needed.\
Required Skills and Qualifications\
To be successful in this role, you should have the following skills and qualifications:
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• Minimum 5 years of experience in customer-facing technical support or equivalent experience in IT operations.
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• Strong knowledge of Java and scripting languages is a plus.
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• Excellent written and verbal communication skills to interact with customers and internal stakeholders.
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• Ability to work in a fast-paced environment and prioritize tasks effectively.
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• Experience in handling customer inquiries, complaints, and feedback in a professional manner.
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• Strong problem-solving skills to identify and resolve technical issues efficiently.\
Benefits\
We offer a competitive salary package, comprehensive benefits, and opportunities for career growth and development. Our team is committed to providing excellent support to our customers, and we are looking for individuals who share this commitment.
Others\
If you are a motivated and experienced Technical Support Specialist looking for a new challenge, please submit your application.
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