Pre-Sales AI Solution Expert

6 days ago

Noida, Uttar Pradesh, India beBeeConsultant Full time ₹ 20,00,000 - ₹ 35,00,000

As a Pre-Sales Consultant, you will be working closely with our sales team to understand customer goals and contribute to winning sales strategies.

Key Responsibilities:
  • Omnichannel Platforms: You will have knowledge and implementation experience of CCaaS platforms, including Genesys, Amazon Connect, Google, NICE CXone. Understanding of feature sets and ability to evaluate and recommend go-to strategies.
  • Conversation AI Solutions: Knowledge and implementation experience of Voice bots/Chat bots, including opportunity assessment, solution designing, business case creation, and leading implementation.
  • Agentic AI Solutions and CX Journey Enhancement: Assessing customer journeys, analyzing journey breakpoints, opportunities to improve self-serve connections, and assessing the efficacy of current solutions.
  • Agent Experience & Enablement: Implement Agent Assist tools, AI-driven knowledge management, and quality/training digitization.
  • Advanced Contact Center Analytics: Leverage speech/text analytics, cross-channel insights, and predictive modeling to enhance interaction quality and operational performance.

Critical Skills and Qualifications:

  • Bachelor's degree in a technical field.
  • Proven experience in a technical pre-sales or similar role in the technology industry.
  • Strong understanding of relevant technologies, including but not limited to [specific technologies].
  • Excellent presentation and communication skills.
  • Ability to work collaboratively in a team environment and interface effectively with internal teams.

About This Role:

  • You will engage with prospective clients to understand their technical requirements and business challenges.
  • You will conduct needs assessments and provide tailored technical solutions.

We Offer:

  • A dynamic and collaborative work environment.
  • Ongoing training and development opportunities.

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