Customer Service Representative
3 weeks ago
Job Overview:
We are seeking a skilled Customer Support Executive to provide exceptional customer service by handling client inquiries, managing bookings, and resolving issues. As a key point of contact, you will help create a positive image for Surprise Planner.
Key Responsibilities:
- Client Communication: Handle incoming calls, emails, and messages from clients, addressing inquiries about our services, packages, and event planning options.
- Booking Management: Assist clients with bookings, cancellations, rescheduling, and payment processing, ensuring all necessary details are accurately documented.
- Customer Relationship Building: Build and maintain positive relationships with clients by providing personalized assistance and responding promptly to their needs.
- Issue Resolution: Quickly resolve customer concerns or complaints, escalating to the appropriate department if necessary.
- Coordination with Internal Teams: Work closely with the event planning, sales, and operations teams to ensure seamless communication and coordination.
- Feedback Collection: Gather client feedback post-event to understand satisfaction levels, identify areas for improvement, and enhance our service offerings.
- Record Keeping: Maintain accurate records of client interactions, bookings, and feedback using CRM software or other tracking systems.
Required Skills and Qualifications:
- Experience: 1+ years of experience in customer service, preferably in the events, hospitality, or tourism industry.
- Communication Skills: Excellent verbal and written communication skills in English and Hindi.
- Customer Service Orientation: Strong interpersonal skills with a client-first approach.
- Problem-Solving Abilities: Quick decision-making and problem-solving skills to handle customer issues efficiently.
- Technical Proficiency: Familiarity with CRM software, booking systems, and basic Microsoft Office tools.
- Organizational Skills: Ability to multitask, prioritize tasks, and maintain attention to detail.
- Flexibility: Willingness to work on weekends or evenings as per client demands.
Location: Jaipur
Job type: Full-time
Language proficiency: English & Hindi
Interested candidates can share their updated resumes with Surprise Planner.
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