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System Health Specialist
3 weeks ago
Job Title: System Health Specialist
We are seeking a skilled professional to join our team in monitoring system health via Grafana dashboards and observability tools.
The ideal candidate will have 3+ years of experience monitoring and responding to incidents in a globally deployed web application, strong experience with microservices architecture on Kubernetes, deep understanding of observability tools and operational metrics (Grafana, Prometheus, P99, etc.), familiarity with AWS services or any major cloud provider, excellent communication and customer service skills, and ability to ramp up quickly, take ownership, and work independently in a fast-paced environment.
Key Responsibilities:
- Monitoring system health via Grafana dashboards and observability tools
- Managing incident communications and ensuring high reliability of globally deployed web applications
- Collaborating with engineering and support teams to resolve issues quickly and efficiently
- Maintaining strong communication and customer service throughout incident lifecycles
Requirements:
- 3+ years of experience monitoring and responding to incidents in a globally deployed web application
- Strong experience with microservices architecture on Kubernetes
- Deep understanding of observability tools and operational metrics (Grafana, Prometheus, P99, etc.)
- Familiarity with AWS services or any major cloud provider
- Excellent communication and customer service skills
Benefits:
- Competitive compensation package
- Full-time opportunity with hybrid flexibility – onsite in Bangalore 3 days/week
- Immediate interviews and onboarding
- The chance to work with cutting-edge LLM infrastructure at Cisco
About the Role:
This role is critical for ensuring the high reliability of our globally deployed web applications. You will be the first responder to alerts and incidents, providing real-time updates and coordination across teams.
