
Solutioning Expert
1 day ago
Job Description
We're seeking a skilled Solutioning Expert to join our team. As a key member of our Solutioning team, you will work closely with new customers to understand their needs, design tailored solutions, and drive successful implementations.
About the Role
This is a customer-facing role that demands ownership, problem-solving, and a strong grasp of both AI and financial services. Agility and proactiveness are key to thriving in this position.
Key Responsibilities
- Engage with enterprise customers during pre-sales and pilot phases to understand their business needs and design tailored solutions.
- Translate customer use cases into clear implementation plans, call flows, and customer journeys.
- Drive end-to-end delivery of solutions, ensuring projects are executed on time, within scope, and aligned with customer expectations.
- Collaborate cross-functionally with product, engineering, and operations teams to manage integrations, conduct UATs, and take accounts live.
- Build and nurture strong customer relationships, acting as the trusted advisor and primary point of contact for assigned accounts.
- Lead project planning and governance, ensuring smooth communication, issue resolution, and stakeholder alignment.
Requirements
- 4–7 years of experience in solutioning, implementation, or related field.
Benefits
This role offers opportunities for professional growth and development in a dynamic and innovative environment.
Others
We're looking for individuals who are passionate about delivering exceptional customer experiences and driving business results.
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