
Tech Support Expert
2 weeks ago
Job Summary
We are seeking a highly skilled technical support specialist to provide first-level technical assistance to end-users. Your key responsibilities will include:
- Providing timely and effective assistance via various communication channels
- Assessing and qualifying requests
- Diagnosing and troubleshooting hardware, software, and network issues
- Collaborating with cross-functional teams to resolve complex problems
Requirements
- A basic understanding of computer hardware, software, and networking concepts with a maximum of 6 months experience
- Familiarity with Windows and/or Mac operating systems
- Knowledge of common office software applications (e.g., Microsoft Office Suite)
Preferred Skills
- ITIL Foundation certification or other relevant certifications
- Strong problem-solving and analytical skills
- Excellent verbal and written communication skills
- Customer-oriented with a friendly and patient demeanor
Benefits
We offer a dynamic work environment and opportunities for growth and development.
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