Technical ServiceNow Platform Manager

2 days ago

Lucknow, Uttar Pradesh, India beBeeServiceNow Full time ₹ 1,00,00,000 - ₹ 2,02,00,000

Job Title: ServiceNow Technical Lead

This is a senior-level leadership position responsible for overseeing the ServiceNow team.

We are seeking an experienced professional with a strong technical background and excellent communication skills to lead our ServiceNow team.

The ideal candidate will have a deep understanding of the ServiceNow platform, including ITSM, ITOM, HR, and other modules.

The successful candidate will be responsible for managing incoming work, assigning tasks, and serving as the primary point of contact for customers.

This role requires a blend of technical expertise, leadership skills, and customer-facing communication to deliver high-quality solutions on the ServiceNow platform.

Key Responsibilities:
  1. Work Management: Prioritize, organize, and manage incoming ServiceNow-related tasks, including incident resolution, service requests, and platform enhancements.
  2. Task Assignment: Allocate tasks to team members based on skillsets, workload, and project requirements.
  3. Customer Engagement: Act as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress, and ensuring customer satisfaction.
  4. Team Leadership: Mentor and guide team members, fostering a collaborative environment, providing technical guidance, and supporting professional development.
  5. ServiceNow Expertise: Oversee the design, development, and implementation of ServiceNow solutions, ensuring alignment with best practices and business objectives.
  6. Process Improvement: Identify opportunities to optimize workflows, automate processes, and enhance ServiceNow platform functionality.
  7. Reporting and Metrics: Track team performance, monitor KPIs, and provide regular reports to stakeholders on project status, team productivity, and service delivery.
  8. Issue Resolution: Escalate and resolve complex technical or customer issues, ensuring minimal disruption to service delivery.
Requirements:
  • Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
  • 5+ years of experience working with the ServiceNow platform (ITSM, ITOM, HR, or other modules).
  • 2+ years in a leadership or team lead role, managing technical teams.
  • Proven experience in customer-facing roles, with strong communication skills.
  • Certifications: ServiceNow Certified System Administrator (required); additional certifications like Certified Implementation Specialist or Certified Application Developer (preferred).

Benefits include:

  • A competitive salary package
  • A comprehensive benefits program
  • Ongoing training and development opportunities

Please note:

  • Immediate joiners only
  • Flexibility to work from home

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