ServiceNow Solutions Architect

3 days ago

Lucknow, Uttar Pradesh, India beBeeImplementation Full time ₹ 20,00,000 - ₹ 25,00,000

About ServiceNow ITAM(SAM) role:

This position involves implementing and managing ServiceNow solutions, focusing on IT Asset Management and Service Automation Management.

  • Key responsibilities include conducting workshops, interviews, and meetings to gather business requirements and functional needs
  • Defining and designing ServiceNow solutions tailored to meet specific client requirements and industry best practices
  • Identifying gaps between existing processes and desired future-state processes, recommending solutions and improvements
  • Collaborating with technical teams to design and implement ServiceNow solutions ensuring alignment with business needs
  • Creating user stories, process documentation, training materials, and other relevant documentation to support implementations
  • Providing post-implementation support, training, and guidance to users to ensure successful adoption and optimization of the platform

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