Technical Operations Specialist

2 days ago

Hubli, Karnataka, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 10,90,000
Job Title: Technical Operations Specialist

This role involves collaborating with senior technical management, product owners, and project managers to develop, design, and implement requirements.

The ideal candidate will be responsible for delivering service improvements without unnecessary investment in new products by working smarter, providing better tools, and utilizing existing product sets and add-ins.

Key Responsibilities:
  • Collaborate with stakeholders to develop and implement technology solutions that align with business objectives.
  • Design and implement efficient workflows and processes to improve operational effectiveness.
  • Provide expertise in Atlassian Jira and Confluence and related add-ons to ensure seamless integration with other systems.
  • Own and manage user access permissions per security guidelines to maintain data integrity.
  • Communicate effectively across departments and geographically dispersed teams to identify new skills, skills gaps, and improve overall team knowledge.
Requirements:
  • Demonstrate extensive expertise in analyzing, troubleshooting, implementing, and supporting Jira and Confluence Cloud.
  • Exhibit demonstrated ability in managing Jira Cloud and Confluence Cloud within a professional environment.
  • Display acquaintance with Agile methodologies and cloud-based project management tools.
  • Comprehensive understanding of security policies, user management, best practices, design, usage, implementation, and troubleshooting.
  • Exceptional analytical and troubleshooting skills in a cloud-based setting.
  • Proficiency in Shell, Python, and Groovy scripting for automating tasks to minimize manual workload.
  • Strong knowledge in creating reports on Jira Dashboards and EazyBI.
  • Ongoing implementation skills in managing Jira custom fields, workflow management, and developing common templates.
  • Considerable experience in integrating Jira and Confluence with third-party tools.
  • Proficient in cost optimization by identifying and substituting unnecessary plugins with cloud-native features.

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