Senior Technical Operations Specialist

13 hours ago

Hubli, Karnataka, India beBeeTechnical Full time US$ 1,00,000 - US$ 1,20,000

Job Title: Senior Technical Operations Specialist

At our organization, we strive for excellence in customer engagement. Our community values Urgency, Accountability & Results, empowering us to innovate and lead the market with cutting-edge technologies like cloud, mobile, and artificial intelligence.

Job Description:

General Scope & Summary:

We seek a highly skilled technical professional to provide remote technical assistance for customers and partners worldwide. You will diagnose, troubleshoot, and resolve complex application issues related to software, working in a fast-paced environment.

Primary Role & Responsibilities:

  • Resolve technical issues with software products for customers and partners globally.
  • Document and verify reported problems, using all available tools and resources to troubleshoot and resolve issues.
  • Log/report issues on our CRM, providing consistent communication to customers, peers, and other teams.
  • Understand and set issue priority based on urgency and business impact.
  • Close issues by providing quick resolutions and document technical analysis and root cause wherever applicable.

Qualifications:

Specialized Knowledge & Skills:

  • Mandatory hands-on experience with:
  • Networking
  • CentOs Linux
  • Windows OS

Mandatory hands-on experience in at least two of the following:

  • Contact Center Technologies (including Automated Dialers & Telephony)
  • Application Support
  • Telephony experience / SIP
  • XML scripting
  • Object Oriented Programming

Nice to Have/Optional Skills:

  • VXML
  • CCML
  • RDBMS
  • Microsoft LUIS/CLU
  • API's
  • SMS
  • Demonstrated ability to learn complex software tools quickly.
  • Strong customer service, problem-solving, documentation, and teamwork skills.
  • Contributes to team effort by accomplishing related results as needed.
  • Good logical reasoning, analytical skills, and a willingness to learn and engage in additional responsibilities.
  • Strong customer communication skills (verbal and written), including passing an English proficiency test.
  • Cloud technologies – AWS and/or Google knowledge will be an added advantage.
  • Basic Knowledge of Salesforce Service Cloud (Salesforce Communities a PLUS).

Job Requirements:

  • Ability to work in a technical and fast-paced environment.
  • Ability to achieve KPIs on a regular basis.
  • Flexibility to work hours outside of normal shift to meet customer needs.
  • Flexibility to work during weekends.
  • Technical Certifications and second or third language a plus but not mandatory.

Our organization is an equal opportunity employer committed to diversity and inclusion. We encourage applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans, or any other legally protected group.

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