AV Support Professional

2 days ago

Solapur, Maharashtra, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Technical Support SpecialistJob Summary:The role of the Technical Support Specialist will be to provide remote support for conference room and audio-visual systems. This involves managing video conferencing, audio/visual, and webcasting technologies to ensure seamless operations for global meetings, events, and webcasts.Key Responsibilities:
  • Assist in scheduling, modifying, and cancelling conferences and webcasts.
  • Manage service mailboxes and create performance metrics.
  • Open, update, and resolve tickets related to AV and webcasting technologies.
  • Monitor and update support queues for current and upcoming AV technologies and webcast incidents.
  • Evaluate complex issues and escalate them to third-level support or manufacturer/vendor teams.
  • Participate in meetings regarding current and future AV and webcasting systems.
  • Develop and maintain training documentation.
Video Call and Webcast Support:
  • Verify that video endpoints are online and operational.
  • Manage incident response during active calls and webcasts.
  • Prepare and support webcast events, including creating event webpages and conducting dry runs.
  • Monitor live webcast events and troubleshoot issues as needed.
  • Report viewer metrics during and after events.
  • Trim, encode, and distribute recorded copies of webcast sessions.
Commissioning Services:
  • Configure Cisco Video Conferencing Codecs and streaming encoders.
  • Test endpoints and network devices.
  • Review and verify configuration files to facilitate disaster recovery.
  • Support the commissioning and decommissioning of conference rooms and AV devices.
Application Support:
  • Provide Level 1 and Level 2 support for applications, including MS Teams and Vbrick.
  • Collaborate with Product Engineers to resolve application issues.
  • Evaluate critical issues and escalate them to Level 3 engineering.
  • Assist users with application usage and remote training.
Qualifications:
  • Proven experience in AV support, video conferencing, and webcast management.
  • Familiarity with Cisco Video Codecs and related infrastructure.
  • Strong problem-solving and customer service skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Excellent communication skills.

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