Customer Engagement Specialist

1 week ago


Kota, Rajasthan, India beBeeRetention Full time ₹ 15,00,000 - ₹ 25,00,000
Customer Retention Manager

We are seeking a skilled Customer Retention Manager to drive business growth through customer-centric strategies.

Key Responsibilities:
  • Develop and execute CRM campaign calendars across categories to enhance customer loyalty
  • Manage daily tasks, coordinating with internal stakeholders to ensure seamless operations
  • Create customer journeys that optimize lifecycle touchpoints for improved retention rates
  • Collaborate with creative, category, product, and analytics teams to achieve marketing synergy
  • Analyze campaign performance and provide insights to inform future strategies
  • Oversee vendor relationships for CRM platforms, ensuring timely resolution of operational issues
Requirements:
  • 3–5 years of CRM or lifecycle marketing experience in consumer tech or e-commerce
  • Strong grasp of segmentation, personalization, and journey mapping
  • Analytical mindset with expertise in campaign reporting and A/B testing
  • Familiarity with CRM and attribution tools such as Clevertap, MoEngage, Branch, etc.
  • Excellent communication and stakeholder management skills
  • Able to thrive in a fast-paced environment driven by experimentation and innovation


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