HR Service Manager
19 hours ago
The role of an HR Operations Manager involves leading the delivery of efficient and employee-centric HR services across global operations.
Key Responsibilities:- HR Service Delivery & Operations
- Manage end-to-end HR operations including onboarding, offboarding, payroll, benefits, and employee lifecycle processes.
- Ensure consistent service delivery aligned with defined SLAs and KPIs.
- Oversee HR helpdesk operations to ensure timely resolution of employee queries.
- Process Excellence & Standardization
- Drive harmonization of HR processes.
- Implement continuous improvement initiatives.
- Champion automation and scalability with platforms like SAP SuccessFactors.
- Compliance & Governance
- Ensure compliance with global labor laws and data privacy regulations.
- Conduct periodic audits and risk assessments to uphold operational integrity.
- Team Leadership & Collaboration
- Foster a culture of innovation, accountability, and service excellence.
- Collaborate with regional HR leaders and business stakeholders to align operational goals.
- Analytics & Reporting
- Leverage analytics tools to generate insights on workforce trends and service performance.
- Deliver dashboards and reports to support data-driven decision-making.
- Bachelor's or Master's degree in Human Resources, Business Administration, or related field.
- 6+ years of progressive HR experience, with at least 3 years in a GBS environment.
- Strong expertise in HR systems, process automation, and service delivery models.
- Proven leadership in managing cross-functional teams.
- Excellent communication, stakeholder engagement, and problem-solving skills.
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