Client Support Representative

5 days ago

Solapur, Maharashtra, India beBeeCustomerSupport Full time ₹ 14,00,000 - ₹ 42,00,000
Job Title: Client Support Representative

We are seeking a skilled and compassionate Client Support Representative to be the face of our organization for customers. The ideal candidate will possess excellent communication skills, problem-solving abilities, and a customer-centric approach.

Responsibilities:
  • Making confirmation calls to verify addresses on COD/prepaid orders.
  • Managing end-to-end customer support through various channels including phone, WhatsApp, email, and social media.
  • Handling returns and exchanges with empathy and efficiency.
  • Collecting customer insights and feedback to enhance products, packaging, and overall brand experience.
  • Maintaining accurate records of interactions and following up with customers until resolution.
  • Collaborating with operations and marketing teams to ensure seamless order fulfillment and a delightful customer journey.
  • Proactively identifying patterns in customer queries and suggesting improvements.

Requirements:
  • 1-2 years of customer support experience (D2C/e-commerce preferred).
  • Excellent English and Hindi communication skills (written and verbal).
  • Strong problem-solving skills and ability to handle challenging situations calmly.
  • Highly active, energetic, and empathetic individual with a customer-first attitude.
  • Comfortable working with phone support, WhatsApp Business, email, and CRM tools.
  • Willingsness to work onsite at our office.

Why Join Us?
  • Be part of a high-growth D2C brand disrupting the jewelry space.
  • A culture that values ownership, creativity, and learning.
  • Exposure to both customer success and brand strategy.
  • Opportunity to grow with the company as we scale nationwide and globally.

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