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Help Desk Specialist

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Nashik, Maharashtra, India beBeeITSupport Full time ₹ 9,00,000 - ₹ 12,10,000
Job Summary

We are seeking an experienced IT Support Analyst to provide first- and second-level technical assistance to our global employees.

Key Responsibilities
  • Ensure timely operational and technical support for personal computers and troubleshooting of all domestic computer hardware and software issues.
  • Provide prompt and effective troubleshooting, resolution, and documentation of all problems and service requests.
  • Develop accurate documentation of installation and configuration procedures for both standard and non-standard software packages.
  • Manage deployment and rollout of software and hardware.
  • Maintain an accurate inventory of assets.
  • Create and maintain a knowledge base to support users.
  • Collaborate with the Cybersecurity team to ensure network assets are secured.
  • Update problem management database with timely and meaningful information in accordance with desktop service levels.
  • Gather and log relevant information about issues and attempts to resolve them using tools provided and collective knowledge of teammates and supervisors.
  • Utilize knowledge base to assist in troubleshooting efforts. Share experiences with other team members.
  • Assist in deploying desktop PCs and peripherals.
  • On-board new employees with GIT orientation to computer assets.
  • Respond to all voice mail and email daily.
  • Develop working knowledge of all desktop applications and OS software supported by Desktop Services. Troubleshoot and assist in the use of all supported software.
Requirements
  • Bachelor's degree in Computer Science or related field.
  • 2+ Years experience in Desktop and/or Helpdesk support.
  • Prior work-related experience with current standard desktop software (Microsoft Office, Windows).
  • Fluent in English. Additional languages are a plus.
  • Experience working with international clients in USA and Europe.
  • Proficient knowledge of Microsoft office, knowledge of SAP is an asset.
  • Experience with Desktop or Help Desk support is an asset.