Help Desk Support Professional

23 hours ago

Nashik, Maharashtra, India beBeeTechnical Full time ₹ 4,80,000 - ₹ 7,20,000
Job Title:

Service Desk Specialist

About the Role:

We are seeking a Junior Service Desk Technician to join our team. The ideal candidate will possess strong technical skills and excellent communication abilities.

  • Provide first-level technical support to end-users via phone, email, and in-person.
  • Assess and qualify the request.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Assist with the installation, configuration, and maintenance of computer systems and peripherals.
  • Process and execute demands/resolve incidents following existing procedures.
  • Record, track, and document incidents/service requests using the ticketing system.
  • Ensure timely resolution of incidents in accordance with service level agreements (SLAs).
  • Escalate complex issues to senior technicians or other appropriate teams when necessary.
Required Skills and Qualifications:

The following skills and qualifications are required for this role:

  • Basic understanding of computer hardware, software, and networking concepts with up to 6 months experience.
  • Familiarity with Windows and/or Mac operating systems.
  • Knowledge of common office software applications (e.g., Microsoft Office Suite).
Benefits:

This role offers the opportunity to work with a dynamic team and gain valuable experience in a fast-paced environment.

  • Excellent problem-solving and analytical skills.
  • Excellent verbal and written communication skills.
  • Customer-oriented with a friendly and patient demeanor.
  • Certifications: ITIL Foundation or other relevant certifications are a plus.

  • Help Desk Specialist

    4 days ago

    Nashik, Maharashtra, India beBeeService Full time ₹ 8,00,000 - ₹ 14,00,000

    Job Summary:We seek a seasoned IT professional to fill the role of Help Desk Specialist. This key position demands exceptional technical skills, strong communication abilities, and meticulous attention to detail in order to deliver top-notch support services.

  • Help Desk Specialist

    7 days ago

    Nashik, Maharashtra, India beBeeITSupport Full time ₹ 9,00,000 - ₹ 12,10,000

    Job SummaryWe are seeking an experienced IT Support Analyst to provide first- and second-level technical assistance to our global employees.Key ResponsibilitiesEnsure timely operational and technical support for personal computers and troubleshooting of all domestic computer hardware and software issues.Provide prompt and effective troubleshooting,...

  • Service Desk Support Specialist

    1 day ago

    Nashik, Maharashtra, India beBeeServiceDesk Full time ₹ 12,00,000 - ₹ 15,00,000

    Job TitleWe are seeking a highly skilled Service Desk Support Specialist to fill this key role.As a Service Desk Support Specialist, you will be responsible for providing exceptional customer service by resolving technical issues in a timely and efficient manner.

  • Administrative Support Professional

    2 weeks ago

    Nashik, Maharashtra, India beBeeAdministration Full time ₹ 1,20,000 - ₹ 2,00,000

    Job Title:Front Desk ExecutiveAbout the RoleWe are seeking an experienced and organized Front Desk Executive to join our team. As a key member of our front office, you will be responsible for providing exceptional customer service and administrative support.Key ResponsibilitiesManaging reception and ensuring a positive first impression for visitorsHandling...

  • IT Support Professional

    1 week ago

    Nashik, Maharashtra, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

    About the RoleThis role involves delivering exceptional IT support to our End User Services team as a key member. You will work independently and collaboratively with peers to provide hands-on assistance, resolve technical issues, and ensure seamless day-to-day operations.The job entails troubleshooting technical problems, managing IT assets, deploying...

  • Front Desk Coordinator

    4 days ago

    Nashik, Maharashtra, India beBeeAdministrative Full time US$ 25,000 - US$ 45,000

    Job Title: Front Desk CoordinatorJob Description:The Front Desk Coordinator will be the initial point of contact for visitors, clients, and candidates. They will ensure a professional and courteous welcome, directing them to the appropriate person or department.Key Responsibilities:Provide exceptional customer service, responding to inquiries and addressing...

  • Help Desk Specialist

    1 week ago

    Nashik, Maharashtra, India beBeeCustomerSupport Full time ₹ 40,00,000 - ₹ 80,00,000

    About the Role:We are looking for an experienced and proactive professional to handle customer inquiries with empathy and efficiency. This individual will ensure a smooth and positive customer experience, resolving issues promptly while maintaining a professional attitude.

  • Help Desk Specialist

    1 week ago

    Nashik, Maharashtra, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000

    Job SummaryWe are seeking a skilled Customer Service Representative to provide exceptional support to our customers.Duties and ResponsibilitiesHandle customer inquiries and resolve issues efficiently in a timely mannerMaintain phone etiquette and deliver high-quality service to customers via multiple channelsCollaborate with internal teams to achieve...

  • Help Desk Specialist

    1 week ago

    Nashik, Maharashtra, India beBeeCustomerExperience Full time ₹ 32,00,000 - ₹ 48,00,000

    About The RoleThis is a full-time on-site position for an exceptional customer advocate. We are seeking an individual who can deliver top-notch support, ensuring client satisfaction and providing a positive experience.

  • Technical Support Specialist

    1 week ago

    Nashik, Maharashtra, India beBeeTechnical Full time US$ 30,000 - US$ 60,000

    Position: Help Desk TechnicianWe are seeking a proactive and detail-oriented individual to join our team as a Help Desk Technician.The role involves handling incoming IT support requests via phone, email, or ticketing tools, providing basic troubleshooting, and ensuring timely escalation when required.Key Responsibilities:Serve as the initial point of...