Help Desk Specialist

2 weeks ago


Nashik, Maharashtra, India beBeeCustomerSupport Full time ₹ 40,00,000 - ₹ 80,00,000

Role Overview:

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  • Troubleshoot and resolve complex WordPress & WooCommerce issues with confidence.">
  • Communicate effectively with customers through various channels (tickets, email, live chat).">
  • Identify recurring issues and provide feedback to the development team to enhance products.">
  • Update plugin documentation with new features.">
  • Manage tickets efficiently using FreeScout or similar customer support tools, and collaborate with the development team on Github.">
  • Stay up-to-date with the latest product releases.">
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Requirements:

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  • Strong understanding of WordPress fundamentals (troubleshooting, debugging, database, plugins).">
  • Hands-on experience with WooCommerce, including its core functionalities and extensions.">
  • Familiarity with AI-powered support tools is a plus.">
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About the Position:

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We are seeking a highly skilled professional to provide prompt, polite, and solution-driven support that exceeds customer expectations.

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What We Offer:

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A collaborative work environment and opportunities for growth and development within a leading provider of WooCommerce plugins trusted by over 200,000 stores worldwide.



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