
Help Desk Specialist
2 weeks ago
Role Overview:
">- ">
- Troubleshoot and resolve complex WordPress & WooCommerce issues with confidence.">
- Communicate effectively with customers through various channels (tickets, email, live chat).">
- Identify recurring issues and provide feedback to the development team to enhance products.">
- Update plugin documentation with new features.">
- Manage tickets efficiently using FreeScout or similar customer support tools, and collaborate with the development team on Github.">
- Stay up-to-date with the latest product releases.">
Requirements:
">- ">
- Strong understanding of WordPress fundamentals (troubleshooting, debugging, database, plugins).">
- Hands-on experience with WooCommerce, including its core functionalities and extensions.">
- Familiarity with AI-powered support tools is a plus.">
About the Position:
">We are seeking a highly skilled professional to provide prompt, polite, and solution-driven support that exceeds customer expectations.
">What We Offer:
">A collaborative work environment and opportunities for growth and development within a leading provider of WooCommerce plugins trusted by over 200,000 stores worldwide.
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