Advanced Medical Equipment Service Specialist

5 days ago


Delhi, Delhi, India United Imaging Healthcare Full time

We are Shanghai United Imaging Healthcare Co., Ltd., a company dedicated to providing high-performance advanced medical imaging, radiotherapy equipment, life science instruments, and intelligent digital solutions to customers worldwide.

Our Mission

At UIH, we are committed to creating more value for our customers and improving the global accessibility of high-end medical equipment and services through in-depth cooperation with hospitals, universities, research institutions, and industry partners.

As part of our global team, you will have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.

About the Role

The Customer Service Engineer will be responsible for working with UIH India's local customer service team to provide after-sales service for health systems, hospitals, diagnostic imaging, and oncology centers.

The successful candidate will maintain and install equipment in a professional and workmanlike manner in accordance with the company standards and directives and customer requirements.

The job responsibilities include:

  • Support for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;
  • Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;
  • Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers;
  • Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met;
  • Other tasks assigned by supervisors.
Qualifications and Requirements

To be considered for this role, you must have:

  • A degree or higher diploma in Electrical/Electronic Engineering or Science-related major;
  • Familiarity with the principle and structure of diagnostic imaging equipment (CT/MR/PET, etc.);
  • Good IT, Microsoft Office, and Networking Infrastructure skills;
  • The ability to find and troubleshoot faults in the field;
  • Strong communication and coordination skills, good customer-oriented service manner, excellent team cooperation spirit;
  • A flexible approach to work, travel, and unsociable hours;
Location and Salary

This position is based in Bangalore/Hyderabad/Delhi, India, and comes with a competitive salary of ₹1,200,000 - ₹1,800,000 per annum, depending on experience.



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