Advanced Medical Imaging Equipment Specialist

2 days ago


Delhi, Delhi, India United Imaging Healthcare Full time

At United Imaging Healthcare, we are dedicated to providing innovative medical imaging solutions to healthcare professionals worldwide. Our team is passionate about improving patient care through cutting-edge technologies and exceptional customer service.

About the Role

We are seeking an experienced Customer Service Engineer to join our global team. As a key member of our customer support team, you will be responsible for providing after-sales service for health systems, hospitals, diagnostic imaging, and oncology centers in India.

The successful candidate will maintain and install equipment in a professional and workmanlike manner, adhering to company standards and directives, as well as customer requirements. Key responsibilities include:

  • Supporting the installation of UIH diagnostic imaging equipment within a designated product range at the customer site;
  • Collaborating with the Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;
  • Attending service training courses and working towards completion of the UIH Professional Certificate to build competence in providing technical assistance and support to customers;
  • Escalating situations when customer satisfaction is compromised and ensuring contractual obligations are met;
  • Performing other tasks assigned by supervisors.
Requirements and Qualifications

To be successful in this role, you will need:

  • A degree or higher diploma in Electrical/Electronic Engineering or a related major;
  • Familiarity with the principles and structure of diagnostic imaging equipment (CT/MR/PET, etc.);
  • Good IT, Microsoft Office, and Networking Infrastructure skills;
  • The ability to find and troubleshoot faults in the field;
  • Strong communication and coordination skills, good customer-oriented service manner, and excellent team cooperation spirit;
  • A flexible approach to work, travel, and unsociable hours.
Location and Salary

This role is based in Hyderabad/Pune/Delhi and offers a competitive salary of approximately **₹800,000 - ₹1,200,000** per annum, depending on experience. We also offer a range of benefits, including opportunities for professional growth and development.



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