Advanced Medical Imaging Equipment Specialist
2 days ago
At United Imaging Healthcare, we are dedicated to providing innovative medical imaging solutions to healthcare professionals worldwide. Our team is passionate about improving patient care through cutting-edge technologies and exceptional customer service.
About the RoleWe are seeking an experienced Customer Service Engineer to join our global team. As a key member of our customer support team, you will be responsible for providing after-sales service for health systems, hospitals, diagnostic imaging, and oncology centers in India.
The successful candidate will maintain and install equipment in a professional and workmanlike manner, adhering to company standards and directives, as well as customer requirements. Key responsibilities include:
- Supporting the installation of UIH diagnostic imaging equipment within a designated product range at the customer site;
- Collaborating with the Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;
- Attending service training courses and working towards completion of the UIH Professional Certificate to build competence in providing technical assistance and support to customers;
- Escalating situations when customer satisfaction is compromised and ensuring contractual obligations are met;
- Performing other tasks assigned by supervisors.
To be successful in this role, you will need:
- A degree or higher diploma in Electrical/Electronic Engineering or a related major;
- Familiarity with the principles and structure of diagnostic imaging equipment (CT/MR/PET, etc.);
- Good IT, Microsoft Office, and Networking Infrastructure skills;
- The ability to find and troubleshoot faults in the field;
- Strong communication and coordination skills, good customer-oriented service manner, and excellent team cooperation spirit;
- A flexible approach to work, travel, and unsociable hours.
This role is based in Hyderabad/Pune/Delhi and offers a competitive salary of approximately **₹800,000 - ₹1,200,000** per annum, depending on experience. We also offer a range of benefits, including opportunities for professional growth and development.
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