Technical Application Support Specialist

3 days ago

Gurgaon, Haryana, India beBeeApplication Full time ₹ 5,00,000 - ₹ 8,00,000
About the Role

The team responsible for delivering specialized technical support across a suite of financial market data and information services is seeking an experienced professional to join their ranks. This role encompasses 2nd line technical application support for Pricing and Reference Data applications.

The successful candidate will report directly to the regional support manager responsible for these systems and work closely with the global team contributing to the quality of our support. They must be able to work flexible hours, including some weekends and public holidays, to meet work demands and project deadlines.

Key Responsibilities
  • Provide second line technical support across Pricing and Reference Data applications by applying strong technical skills and good business knowledge together with investigative techniques to identify and resolve issues efficiently and in a timely manner.
  • Work collaboratively with development teams as required for third line escalation, implementing and monitoring system checks for early detection of potential problems and raising the appropriate service outage ticket when needed.
  • Drive and engage in disaster recovery processes for all products, coordinating with product and delivery teams to ensure the App Support team is ready for new releases and engaged in early design of new enhancements.
Required Skills and Qualifications

We are looking for someone with 4+ years of Application Support/DevOps experience who possesses the following skills:

  • A keen problem solver with analytical nature and excellent problem-solving skillset.
  • Strong understanding of cloud technologies like AWS, Containerization, CI/CD, GitHub/Gitlab, and Cloud networking.
About You

We want to attract a motivated and skilled individual who is passionate about delivering high-quality technical support. As a member of our team, you will have the opportunity to continuously improve support processes through collaboration and centralizing on proactive, technical, and innovative engagements across business stakeholders, operations, and development teams.

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