
Customer Complaint Resolutions Specialist
1 week ago
Job Overview
">The role of an Escalation Resolution Specialist involves effectively managing and resolving customer complaints related to refunds, disputes, and other issues. The ideal candidate will have strong problem-solving abilities, excellent communication skills, and the ability to work collaboratively with cross-functional teams.
">Key Responsibilities:
">- ">
- Investigate and analyze the root causes of escalations to prevent recurrence.">
- Process and oversee refund requests in accordance with company policies.">
- Communicate with customers in a professional and empathetic manner to understand their concerns.">
- Maintain accurate records of escalated cases, actions taken, and resolutions achieved.">
Required Skills and Qualifications:
">- ">
- Excellent written and verbal communication skills.">
- Strong analytical mindset and problem-solving abilities.">
- Ability to collaborate effectively with cross-functional teams.">
- Proficiency in using CRM software and customer support tools.">
Competencies:
">- ">
- Customer Focus: Demonstrated commitment to understanding and meeting customer needs.">
- Adaptability: Ability to adjust to changing priorities and work in a fast-paced environment.">
- Conflict Resolution: Proven ability to manage and resolve conflicts, turning challenges into opportunities for customer satisfaction.">
- Attention to Detail: Meticulous in maintaining accurate records and ensuring precision in refund processes.">
About the Role:
">This is a great opportunity for individuals who are passionate about delivering exceptional customer service and resolving complex issues.
">We Offer:
">- ">
- A dynamic and supportive work environment.">
- Opportunities for growth and development.">
- Recognition and rewards for outstanding performance.">
Contact Information:
">Please visit our website at www.karanhasija.com for more information on this role and other job opportunities.
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