Customer Experience Resolution Specialist

2 weeks ago


Ajmer, Rajasthan, India beBeeEscalation Full time ₹ 1,20,00,000 - ₹ 2,00,00,000

Job Title: Escalations Manager

We are seeking an experienced professional to handle post-sales operations and customer escalations.

Key Responsibilities:

• Act as the final point of contact for unresolved learner and client complaints/escalations.

• Analyze root causes of issues and implement preventive measures.

• Collaborate closely with sales, delivery, tech, and support teams to ensure fast resolution.

• Maintain escalation metrics, generate reports, and present trends to leadership.

• Build and maintain a knowledge base of common issues and best practices.

• Monitor SLAs and ensure adherence to resolution timelines.

• Handle high-pressure situations with empathy, clarity, and professionalism.

• Improve internal SOPs to minimize future escalations.

Required Skills and Qualifications:

  • 2–4 years of experience in call escalations.
  • Strong communication and conflict-resolution skills.
  • Ability to multitask and manage time effectively under pressure.
  • Proficiency in tools like Excel, CRM platforms (Freshdesk/Zendesk), and ticketing systems.

Benefits:

  • Salary will be based on your last drawn CTC with a standard hike, aligned with company policy and experience.

How to Apply:

Apply via this link [insert link].



  • Ajmer, Rajasthan, India beBeeEscalation Full time ₹ 50,00,000 - ₹ 70,00,000

    Job Overview">The role of an Escalation Resolution Specialist involves effectively managing and resolving customer complaints related to refunds, disputes, and other issues. The ideal candidate will have strong problem-solving abilities, excellent communication skills, and the ability to work collaboratively with cross-functional teams.">Key...

  • Resolution Specialist

    2 weeks ago


    Ajmer, Rajasthan, India beBeeGrievance Full time ₹ 60,00,000 - ₹ 85,00,000

    Job DescriptionWe are seeking a highly skilled and experienced Grievance Resolution Specialist to join our team. As a Grievance Resolution Specialist, you will be responsible for owning end-to-end grievance redressal across all channels. This includes leading credit-bureau dispute resolution and acting as the single point of contact for fraud complaints...


  • Ajmer, Rajasthan, India beBeeCustomerSupport Full time ₹ 3,00,000 - ₹ 4,00,000

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer experiences in a fast-paced environment.Key Responsibilities:Customer Inquiry ResolutionAddress customer...


  • Ajmer, Rajasthan, India beBeeCommunication Full time ₹ 4,80,000 - ₹ 7,20,000

    Job Summary:Key Responsibilities:Provide timely and accurate solutions to customer issues through responsive communication channels.Evaluate and escalate unresolved queries to the appropriate teams for prompt resolution.Maintain accurate customer records and document interactions to ensure seamless service delivery.Collaborate with cross-functional teams to...


  • Ajmer, Rajasthan, India beBeeOncologyBilling Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title:Oncology Billing SpecialistJob Description:We are seeking a highly skilled professional with expertise in oncology billing and collections. The ideal candidate should have at least 3 years of experience in AR calling specifically in oncology, exceptional communication skills, and the ability to handle complex claim resolutions while ensuring...


  • Ajmer, Rajasthan, India beBeeCustomer Full time ₹ 60,00,000 - ₹ 1,00,00,000

    We are seeking a seasoned professional to join our support team as a Customer Escalations Specialist.The ideal candidate will have exceptional communication skills, a passion for delivering outstanding customer experiences, and a proven track record of resolving complex escalations.Responsibilities include:Timely and effective resolution of customer queries,...


  • Ajmer, Rajasthan, India beBeeInsurance Full time ₹ 8,00,000 - ₹ 15,00,000

    Job TitleInsurance Claim Settlement SpecialistDescription of the RoleThis role requires a strong understanding of insurance policies and claims processes to ensure timely and fair settlements. The successful candidate will be responsible for managing the entire claims settlement process from submission to final resolution.The Insurance Claim Settlement...


  • Ajmer, Rajasthan, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000

    Customer Support SpecialistThe role of a Customer Support Specialist is to provide exceptional customer service, ensuring that clients receive timely and effective assistance. This includes responding to customer inquiries, resolving issues in a professional manner, and maintaining accurate records of customer interactions.Proficiency in using customer...


  • Ajmer, Rajasthan, India beBeeSupport Full time ₹ 20,00,000 - ₹ 40,00,000

    Job TitleWe are seeking a skilled Customer Support Specialist to provide exceptional customer service and support.The ideal candidate will have excellent communication and interpersonal skills, with the ability to problem-solve and multitask.This is a full-time role that requires strong attention to detail and a positive attitude.Customer Service...


  • Ajmer, Rajasthan, India beBeeCustomerExperience Full time ₹ 10,00,000 - ₹ 15,00,000

    Transform the Skincare Industry in IndiaAbout Our MissionWe pioneer innovative skincare formulations featuring cutting-edge ingredients like THD Ascorbate, New Zealand Glacial Clay, Rice Water Complex and Soap Free Cleansers.Our commitment to clean-label products earns us recognition in leading publications.Role DescriptionThis on-site role for a Customer...