
Customer Service Technical Specialist
5 days ago
- Work a schedule based on business needs, which may include nights, weekends, and public holidays in the retail store, and attend work as scheduled according to local laws with any approved accommodations.
Preferred Qualifications
- Display technical expertise of Apple products and services.
- Follow troubleshooting procedures to identify the root cause of a technical issue in a customer service environment.
- Navigate customer service issues with care and strong interpersonal skills.
- Consistently learn about and deepen understanding of Apple products and services and third-party products to enhance the customer experience.
- Work in a fast-paced environment and balance multiple tasks simultaneously.
- Collaborate effectively in a team environment, demonstrating shared responsibility and accountability with other team members.
- Be entrusted with sensitive or confidential information, adhering to Apple's core values.
- Remain curious and open to learning from others and assisting in personal growth.
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