Customer Success Specialist

1 week ago

Tamnar CT IN beBeeCustomerExperience Full time ₹ 2,00,000 - ₹ 5,00,000

Job Description:

    Acquire new customers by developing a strong understanding of the market and leveraging effective sales strategies to drive growth.

    Utilize excellent communication skills to explain Jio's recharge options to customers, addressing their queries and concerns in a timely manner.

    Assist customers in completing their Jio recharges efficiently, ensuring a seamless experience for all.

    Sell new Jio connections to prospective customers by highlighting the benefits of our services and products.

    Resolve customer queries within agreed timelines, providing solutions that meet or exceed expectations.

    Deliver exceptional customer experiences by actively listening to customers' needs and preferences.

    Respond to all customers in an appropriate tone and language, maintaining a professional demeanor at all times.

    Capture customer details and data relevant to the call or service, utilizing this information to improve future interactions.

    Stay up-to-date with Jio's plans, products, and services to add value to the offering, driving customer satisfaction and loyalty.

Required Skills and Qualifications:

  • Basic knowledge of reading and writing
  • Smartphone usage
  • Speak local language
  • Sales and customer handling skills
  • Ability to learn
  • Goal and result-oriented

Benefits:

    Gain valuable experience in customer-facing roles, enhancing your communication and interpersonal skills.

    Develop a strong understanding of Jio's products and services, enabling you to provide expert advice to customers.

    Work in a dynamic environment that values innovation, teamwork, and continuous learning.

Others:

    10th education requirement

    Fresher experience required

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