
Digital Transformation Leadership
4 days ago
As an Associate Director of Innovation, you will lead a team of consultants across multiple verticals. The primary focus is on building and executing transformation roadmaps for clients in customer service and technology domains.
- Drive cross-functional initiatives to achieve milestones.
- Communicate effectively with key stakeholders, including executive management, business owners, and process leads.
- Collaborate with consultants to develop business cases analyzing feasibility and impact across service lines.
- Identify relevant technologies for scaling and improvement.
- Deliver strategic project goals focused on cost optimization, revenue enhancement, and metric improvement.
We are seeking candidates who can bring their expertise to drive change management and transformation initiatives in various industries.
Requirements:- Bachelor's degree in computer science, engineering, or a relevant field, along with 10+ years of experience in change management or transformation.
- 5+ years of program management experience in a matrix environment.
- Complex project management and transformation expertise.
- Familiarity with AI-enabled conversation bots and RPA/IVR/Cognitive/Bots/Messaging/Analytics/Lean/Six Sigma technologies.
- Experience working in contact centers or BPO industries (voice).
- Cross-functional collaboration skills and internal client-facing abilities.
- Flexibility to work in shifts.
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