Chief Digital Transformation Officer

5 days ago

Thoothukudi, Tamil Nadu, India beBeeDigitalTransformation Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Title:

Chief Digital Transformation Officer

This role involves leading the overall architecture and strategy of the platform in an organization, ensuring that platform solutions support long-term business objectives. You will be responsible for designing, developing, and governing the enterprise-wide platform architecture, aligning it with the company's technology roadmap and digital transformation goals.

Key Responsibilities:
  1. Platform Architecture & Roadmap: Define and maintain the enterprise-wide platform architecture and technical roadmap, ensuring solutions are scalable, maintainable, and aligned with business strategy.
  2. Governance & Best Practices: Develop and enforce governance frameworks, design principles, and coding standards for the platform. Oversee architecture reviews and change control processes to ensure consistency and compliance across the life cycle of the implementation.
  3. Integration & Interoperability: Lead the integration of the proposed platform with other enterprise systems (e.g. ERP, CRM, cloud services) to ensure seamless data flow and interoperability.
  4. Technical Leadership: Provide deep technical leadership and mentorship to ServiceNow solution architects, developers, and admins.
  5. Innovation & Continuous Improvement: Stay up-to-date with latest releases and features (including AI/ML capabilities, automation, Virtual Agent, App Engine, etc.). Evaluate new platform functionalities and third-party modules, and recommend their adoption to drive improvement and innovation on the platform.
  6. Stakeholder Collaboration: Work closely with business leaders, IT executives, and enterprise architects to translate business objectives into ServiceNow solutions.
Requirements:
  • Education: Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).
  • Work Experience: ~10+ years of experience in IT, including several years in an architecture leadership role.
  • ServiceNow Expertise: Proven experience architecting ServiceNow implementations at scale – including designing platform architecture, data models, integrations, and customizations.
  • ITSM/Process Knowledge: Strong understanding of IT Service Management and ITIL frameworks.
  • Technical Skills: Broad knowledge of enterprise technology stacks and architecture principles.
Preferred Qualifications:
  • Advanced Education: Master's degree in a relevant field or MBA is a plus, especially with a focus on Information Systems or Enterprise Architecture.
  • Enterprise Architecture Frameworks: Familiarity with enterprise architecture methodologies (e.g. TOGAF or Zachman).
  • Industry Knowledge: Experience implementing ServiceNow in multiple industries or large/global environments.
Desired Skills and Competencies:
  • Strategic Thinking: Ability to envision how ServiceNow can enable future-state business processes and digital transformation.
  • Communication & Influence: Excellent communication skills, with the ability to articulate complex technical concepts to both technical teams and non-technical stakeholders.
  • Leadership & Collaboration: Proven leadership and team-building skills.

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