Digital Transformation Leader

2 days ago


Thoothukudi, Tamil Nadu, India beBeeTransformation Full time ₹ 80,00,000 - ₹ 1,50,00,000

Job Description:

We are seeking a Digital Transformation Leader to drive digital innovation and customer experience in our call center operations.

The ideal candidate will have strong knowledge of digital channels, data analytics, and technology integration to deliver seamless and efficient customer engagement.

Duties:

  • Develop and implement digital strategies aligned with business objectives
  • Manage and optimize digital channels: chat, email, web, self-service
  • Use data & analytics to boost efficiency and customer satisfaction
  • Lead the integration of AI, automation & emerging technologies
  • Collaborate cross-functionally with CX, IT, and Ops teams
  • Track KPIs and report impact of digital initiatives

Required Skills & Qualifications:

  • 5+ years in digital strategy, digital operations, or customer experience
  • Strong knowledge of call center tools, platforms, and KPIs
  • Hands-on experience with CRM systems (Salesforce/Zendesk), analytics tools, and automation platforms
  • Excellent communication, leadership, and problem-solving skills
  • Ability to adapt quickly to evolving tech and customer trends

Preferred:

  • Background in B2C/B2B customer service environments
  • Certifications in Digital Marketing, Agile, or CX tools


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