Technical Support Representative

2 days ago


Pune, Maharashtra, India beBeeHelpdesk Full time ₹ 45,00,000 - ₹ 60,00,000
Job Description

This role is responsible for addressing technical and procedural issues for supported applications through effective communication with account executives and representatives.

Responsibilities:
  • Responds to customer requests by applying understanding and knowledge of supported systems and products.
  • Troubleshoots and resolves customer problems via phone or remote capabilities.
  • Maintains up-to-date knowledge of products, services, and resource materials to provide adequate support and accurate information to customers.
  • Adheres to established attendance and punctuality guidelines.
Requirements:
  • Typing skills (minimum of 35 wpm) - Preferred
  • Computer hardware and software knowledge - Preferred
  • Excellent written and verbal communication skills - Preferred
  • Ability to work flexible shift hours
  • Minimum of 3 months helpdesk/call center experience
What You'll Need To Succeed:
  • Able to work in a fast-paced environment
  • Strong problem-solving skills
  • Excellent interpersonal and communication skills
  • Ability to adapt to changing priorities


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