Technical Support Specialist

3 days ago


Pune, Maharashtra, India Alp Consulting Ltd. Full time

Job Title: Technical Support Engineer – Desktop SupportLocation: Pune, IndiaExperience: 5 to 8 yearsJob Type: Full-TimeRoles and Responsibilities:Provide technical support to end users via phone, email, or chat for desktop, laptop, and printer-related issues.Diagnose and troubleshoot hardware and software problems using tools such as System Log Explorer (SLE) and remote support software .Ensure timely resolution of incidents by efficiently managing tickets through ITIL-based ticketing systems .Collaborate with cross-functional internal teams to resolve complex or escalated technical issues .Maintain detailed and accurate documentation of support cases and solutions.Assist in the configuration and maintenance of desktop systems, standard software, and related peripherals.Follow organizational protocols and service level agreements (SLAs) to maintain high customer satisfaction.Desired Candidate Profile:5 to 8 years of hands-on experience in a similar technical support role.Proven expertise in supporting desktops, laptops, and printers in an enterprise environment.Proficient in using ITIL-based ticketing tools for tracking and resolving customer requests.Strong troubleshooting skills for common desktop applications (e.g., Microsoft Office, Outlook, Windows OS, antivirus tools).Excellent communication and interpersonal skills to interact with clients and team members effectively.Ability to work independently and prioritize multiple support requests in a fast-paced environment.Familiarity with remote desktop support tools and enterprise-level configuration standards.Preferred Qualifications:ITIL Foundation Certification (preferred)Microsoft or CompTIA Certifications (added advantage)Work Location: Pune, IndiaWork Mode: Onsite / Hybrid (As per business requirements)Joining: Immediate to 15 Days (preferred)



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