
International Customer Support Specialist
7 days ago
We are looking for a customer support professional to manage our international customer interactions.
Job Description:- Handle inbound and outbound customer communication via email, chat and phone in English.
- Resolve customer queries related to products, services, orders, payments with accuracy and efficiency.
- Maintain a positive attitude towards customers at all times.
- Update customer records and interactions in CRM systems accurately and timely.
- Coordinate with internal teams to resolve customer issues effectively.
- Monitor customer feedback and report recurring issues to management for process improvement.
- Meet individual and team performance metrics including response time, customer satisfaction score (CSAT), and resolution time.
- Bachelor's degree in any discipline.
- Excellent written and spoken English communication skills.
- Prior experience in customer service preferably in an international BPO or shared service environment.
- Good computer skills including MS Office and CRM software.
Please note that the above requirements may be subject to change based on business needs.
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