
Customer Service Team Manager
2 days ago
The ideal candidate has a proven track record of supervising high-performing teams and leading by example.
A successful Customer Service Team Manager will be responsible for project execution, monitoring key performance indicators (KPIs), and ensuring target compliance.
They will oversee effective resource allocation to meet productivity and quality metrics.
Key Performance Indicators include monitoring emails/chats taken by associates, providing feedback, and conducting weekly/monthly reviews.
A strong understanding of G-suite, particularly Google Sheets and Google Slides, is required.
Job responsibilities include:
- Leading a team of customer service associates
- Monitoring KPIs and target compliance
- Overseeing resource allocation
- Documenting issues and ensuring adherence to policy and procedures
- Managing process, resources, and system applications
To succeed in this role, you should have excellent leadership skills, a strong understanding of business process management (BPM), and the ability to motivate and coach a team.
Required skills and qualifications:
- 3 years of supervisory experience, preferably in US BFSI Email
- Fluent English
- Excellent knowledge of G-suite
Benefits of working as a Customer Service Team Manager include:
- A dynamic work environment with opportunities for growth and development
- A competitive compensation package
- Ongoing training and support to enhance your skills and knowledge
Others:
- Experience Required: 3 years of supervisory experience, preferably in US BFSI Email
- Fluent English is a must. Excellent knowledge of G-suite
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