Customer Service Expert

14 hours ago

Agra, Uttar Pradesh, India beBeeCareer Full time ₹ 4,00,000 - ₹ 8,00,000
Job Title: Customer Support Executive

This role is perfect for individuals who are passionate about providing exceptional service and building a rewarding career in the financial services sector.

We are seeking talented and enthusiastic professionals to join our team in Gurugram. This is an excellent opportunity to make a significant impact while working in a fast-paced, target-driven environment.

Key Responsibilities:
  • Customer Service Provision: Provide outstanding customer service over the phone for banking and financial services.
  • Call Handling: Handle a high volume of inbound and outbound calls, addressing customer inquiries, concerns, and account-related questions.
  • Issue Resolution: Efficiently and accurately resolve customer issues, ensuring a positive and professional experience.
  • Record Keeping: Maintain detailed and accurate records of customer interactions and transactions.
  • Team Collaboration: Collaborate with team members to achieve service level agreements and departmental goals.
Requirements:
  • Experience: 0-2 years of experience in customer support, with a preference for candidates from the banking or financial services industry.
  • Communication Skills: Excellent communication skills in English, both verbal and written.
  • Problem-Solving Abilities: Strong problem-solving abilities and a customer-centric mindset.
  • Adaptability: Ability to work in a fast-paced, target-driven environment.
  • Flexibility: Willingness to work in a work-from-office setting with rotational shifts.
What We Offer:
  • Competitive Salary: A competitive salary package.
  • Comprehensive Training: Comprehensive training to make you a service expert.
  • Cab Facility: Cab facility for a safe and convenient commute.
  • Supportive Work Culture: A vibrant and supportive work culture.

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