Service Delivery Expert

4 days ago


Agra, Uttar Pradesh, India beBeeCustomer Full time ₹ 60,00,000 - ₹ 90,00,000

Job Title: Service Delivery Expert

Job Overview

We are seeking a highly motivated and customer-focused individual to fill this critical role. As the primary point of contact for US-based clients, you will provide exceptional support and ensure a positive customer experience.

Key Responsibilities

  • Deliver timely and accurate information to clients via phone, email, and chat.
  • Resolve customer complaints efficiently while maintaining a positive customer experience.
  • Maintain detailed records of client interactions, transactions, and feedback.
  • Escalate complex issues to the appropriate department while ensuring timely resolution.
  • Build strong relationships with clients by understanding their needs.
  • Meet performance metrics related to response time, customer satisfaction, and issue resolution.

Qualifications

  • Bachelor's degree or equivalent experience preferred.
  • 1–3 years of experience in customer service (experience with US clients preferred).
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving abilities and attention to detail.

Preferred Skills

  • Prior experience in BPO, IT, SaaS, or US-based client support roles.

Work Arrangements

  • Remote work environment.
  • Flexible work hours to accommodate US time zones.


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