
Service Delivery Expert
4 days ago
Job Title: Service Delivery Expert
Job Overview
We are seeking a highly motivated and customer-focused individual to fill this critical role. As the primary point of contact for US-based clients, you will provide exceptional support and ensure a positive customer experience.
Key Responsibilities
- Deliver timely and accurate information to clients via phone, email, and chat.
- Resolve customer complaints efficiently while maintaining a positive customer experience.
- Maintain detailed records of client interactions, transactions, and feedback.
- Escalate complex issues to the appropriate department while ensuring timely resolution.
- Build strong relationships with clients by understanding their needs.
- Meet performance metrics related to response time, customer satisfaction, and issue resolution.
Qualifications
- Bachelor's degree or equivalent experience preferred.
- 1–3 years of experience in customer service (experience with US clients preferred).
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
Preferred Skills
- Prior experience in BPO, IT, SaaS, or US-based client support roles.
Work Arrangements
- Remote work environment.
- Flexible work hours to accommodate US time zones.
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