Senior IT Service Management Expert

3 days ago

Agra, Uttar Pradesh, India beBeeITOMSpecialist Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
ServiceNow ITOM Specialist

We are seeking a highly skilled ServiceNow ITOM specialist to take on the challenge of implementing and developing technical solutions using the ServiceNow platform - IT Operations Management related modules such as CMDB, CSDM, Discovery, Service Map, Event/Alert Management, Integration Hub.

This role requires a high degree of technical expertise, analytical skills, and the ability to think creatively and collaboratively. The ideal candidate will have a passion for tackling complex problems and delivering value-based assessments and workshops to help maximize business results from ServiceNow software.

The successful candidate will be responsible for working with stakeholders to analyze and review detailed business and technical requirements and develop technical solutions. This includes designing, developing, testing, and configuring business requirements on the ServiceNow platform with a focus on ITOM, CMDB, CSDM, Discovery, Service Maps, Event/Alert Management, Asset Management, Performance Analytics, AIOps, Predictive Intelligence, and Integration Hub.

Key Responsibilities:

  • Design and develop technical solutions using the ServiceNow platform.
  • Capture requirements from stakeholders through demonstrations and workshops.
  • Coordinate with internal and external stakeholders for development of user stories, configurations, and delivery on agreed timelines.
  • Configure modules, develop custom solutions as required through scripting and software development.
  • Prepare high-level and low-level design documents, architecture designs, and technical documentation as specified and internally required.
  • Work with the platform team to update technology direction and strategy, manage business-as-usual tasks.
  • Provide value-based assessments and workshops to help maximize business results from ServiceNow software.

Requirements:

  • At least 5+ years of experience in IT software development, custom app development, with minimum 5 years in ServiceNow implementations, system integrations, and development of ITOM.
  • Hands-on developer experience in scripting, unit testing of NOW platform features, System Integrations (REST/SOAP).
  • Expert knowledge on configuring CMDB, CSDM model, configure Discovery, Service Mappings with Impact, Root Cause Analysis.
  • Expert knowledge on Event, Alert, Incident Management rules. Event, Alert mapping with monitoring sources, know-how of Alert Intelligence, Predictive AIOps, Manual, Automated Service Mappings.
  • Deep understanding of REST, WSDL, JSON, and ability to integrate with third-party applications, data sources.
  • Manages CMDB & Asset foundation data tables, CMDB, Import Sets, and Update Sets.
  • Expertise in configuring UI Actions/UI Policy ACL, etc. Hands-on with Angular-based Client-side & Server-side scripts, Business Rules, Glide Scripting, JavaScript, AJAX, HTML, CSS, JSON Web technologies.
  • Experience with Performance Analytics, Predictive Intelligence, and designing KPI-driven Reporting & Dashboards.
  • Develop and manage application code, user interfaces, and integration components.
  • Create and maintain necessary development documentation-project plan, technical design, developer notes, user manual, etc.

Desired Credentials/Knowledge:

  • CIS-ITOM, CIS-Discovery, CIS-CMDB, CIS-Event/CSA.
  • NOW Platform Development & Implementation.
  • ITIL Certified (optional).

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