
SAP Service Management Expert
3 days ago
Job Overview
">We are seeking an experienced SAP Service Management expert to join our team. The ideal candidate will be responsible for implementing, configuring, and supporting the SAP Service Management module in alignment with business requirements and best practices.
">Main Responsibilities:
">Map business requirements to SAP Service Management functionalities
Configure the SAP Service Management module, including service orders, service contracts, warranties, notifications, and customer service processes
Collaborate with functional and technical teams to design and implement solutions
Provide support for SAP Service Management-related incidents, enhancements, and upgrades
Conduct user training and create functional documentation
Integrate SAP Service Management with modules like Sales, Materials Management, Production Planning, and Customer Relationship Management
Participate in full lifecycle SAP implementations and/or rollouts
Collaborate with stakeholders to improve service delivery and customer experience
Key Qualifications:
">Bachelor's degree in Information Technology, Engineering, Business, or a related field
Hands-on experience in SAP Service Management (Customer Service module)
Strong knowledge of service order processing, warranties, returns, and repairs
Experience with integration to Sales, Materials Management, and Production Planning modules
Good understanding of service processes in industries like Manufacturing, Automotive, or Utilities
Excellent problem-solving and analytical skills
Strong communication and interpersonal skills
SAP certification in Service Management or a related module (preferred)
About the Role
">The ideal candidate will have strong technical expertise in SAP Service Management, excellent problem-solving skills, and the ability to communicate effectively with stakeholders. If you are passionate about delivering exceptional service and have experience in SAP implementation, we encourage you to apply for this exciting opportunity.
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