SAP Service Management Expert

3 days ago


Agra, Uttar Pradesh, India beBeeService Full time US$ 1,00,000 - US$ 1,50,000

Job Overview

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We are seeking an experienced SAP Service Management expert to join our team. The ideal candidate will be responsible for implementing, configuring, and supporting the SAP Service Management module in alignment with business requirements and best practices.

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Main Responsibilities:

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  • Map business requirements to SAP Service Management functionalities

  • Configure the SAP Service Management module, including service orders, service contracts, warranties, notifications, and customer service processes

  • Collaborate with functional and technical teams to design and implement solutions

  • Provide support for SAP Service Management-related incidents, enhancements, and upgrades

  • Conduct user training and create functional documentation

  • Integrate SAP Service Management with modules like Sales, Materials Management, Production Planning, and Customer Relationship Management

  • Participate in full lifecycle SAP implementations and/or rollouts

  • Collaborate with stakeholders to improve service delivery and customer experience

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Key Qualifications:

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  • Bachelor's degree in Information Technology, Engineering, Business, or a related field

  • Hands-on experience in SAP Service Management (Customer Service module)

  • Strong knowledge of service order processing, warranties, returns, and repairs

  • Experience with integration to Sales, Materials Management, and Production Planning modules

  • Good understanding of service processes in industries like Manufacturing, Automotive, or Utilities

  • Excellent problem-solving and analytical skills

  • Strong communication and interpersonal skills

  • SAP certification in Service Management or a related module (preferred)

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About the Role

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The ideal candidate will have strong technical expertise in SAP Service Management, excellent problem-solving skills, and the ability to communicate effectively with stakeholders. If you are passionate about delivering exceptional service and have experience in SAP implementation, we encourage you to apply for this exciting opportunity.


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