
Reservation Coordinator
1 day ago
About the Role:
- We are seeking a highly organized and detail-oriented individual to join our team as a Reservation Coordinator.
- The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment.
Key Responsibilities:
- Manage daily tasks and workloads, including incoming guest calls and emails, providing information about hotel services in accordance with established standards.
- Ensure all reservations, enquiries, and special requests are accurately processed and confirmed in line with company policies.
- Educate guests on hotel offerings while addressing their individual needs.
- Provide exceptional customer service by handling complex inquiries and requests.
- Maintain accurate records and generate reports related to reservations, occupancy, and revenue as needed.
- Ability to work under pressure and handle high volumes of work during peak periods.
- Build and maintain strong relationships with regular guests to encourage repeat visits and cultivate new guest relationships to foster loyalty.
- Assist guests with reservation bookings via phone and email, ensuring accurate and up-to-date records are maintained in the Property Management System (PMS) & CRM.
- Proactively follow up and engage with guests throughout their journey at our hotel to enhance their overall experience.
Requirements:
- High school diploma or equivalent required; post-secondary education an asset.
- Minimum 1 year of experience in a similar role.
- Excellent communication and organizational skills.
- Ability to work effectively in a team environment.
- Strong attention to detail and ability to multitask.
What We Offer:
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- A competitive salary and benefits package.
How to Apply:
- Please submit your resume and cover letter to us.
- We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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