Reservations Coordinator

2 days ago

Bengaluru, Karnataka, India beBeeReservations Full time ₹ 1,04,000 - ₹ 1,30,878

Job Title: Reservations Coordinator

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  • In this role, you will be responsible for ensuring the accurate recording and processing of reservations.
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Key Responsibilities:

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  1. Reservation Processing: Accurately check all new reservations, process cancellations or changes, and ensure that all information passed to relevant departments is correct.
  2. Sales Maximization: Maximize room sales and revenue through proactive selling techniques and up-selling, ensuring that sales opportunities are always seized.
  3. Guest Information Management: Review arrival lists for guests and groups, ensuring that guest information, requirements, and pricing are accurate.
  4. Secretarial Duties: Perform secretarial duties, including preparing correspondence, maintaining files, and sending faxes and emails.
  5. Revenue Management: Ensure that commission payments are correct and promptly followed up. File reject business with reasons and review any potential lost revenue.
  6. File Management: Ensure that all correspondence is filed correctly with accurate and updated information.
  7. Credit Policy Compliance: Adhere to the hotel's credit policy, ensuring that forecasted revenues are met.
  8. Room Supply & Price Control: Ensure that room supply and price controls are maintained as per the hotel's standards.
  9. Guest Information Maintenance: Maintain and update guest information and sales data by reservation procedures, ensuring that details are always accurate.
  10. Customer Service: Maintain high levels of guest service standards, ensuring all guest inquiries are handled efficiently.
  11. Team Coordination: Maintain awareness of team member requirements and workloads to ensure operational needs are met.
  12. Work Area Maintenance: Keep work areas clean and tidy at all times to create a professional environment.
  13. Policy Adherence: Comply with all company policies related to reservations, ensuring adherence to set procedures and systems.
  14. Quality Assurance: Prioritize quality reservations and strictly follow brand standards.
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About Us:

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We are seeking an experienced and motivated individual to join our team as a Reservations Coordinator.

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Requirements:

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  • A strong understanding of reservation management principles and practices.
  • The ability to work accurately and efficiently in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • The ability to maintain confidentiality and handle sensitive information.
  • A positive attitude and a willingness to learn and adapt to new situations.
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We Offer:

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A competitive salary and benefits package, plus the opportunity to develop your career in a dynamic and supportive environment.

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Contact Information:

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Please submit your application, including your resume and a cover letter, to [insert contact information].

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