
Reservations Coordinator
5 days ago
We are seeking a seasoned hospitality professional to join our reservations team in Bengaluru.
As a key member of our team, you will be responsible for managing all aspects of reservations, ensuring seamless guest experiences, and driving revenue growth.
About the RoleThe Reservations Executive will be responsible for handling all reservations, individual, group, and corporate, for all units via phone, email, PMS, CRS, and OTA platforms.
- Centralized Reservation Management:
- Manage bookings accurately across PMS, handle all reservations, input, update, and manage bookings.
- Coordinate with property-level front desk and housekeeping to ensure seamless arrivals and occupancy.
- Manage group blocks including allotments, cut-offs, and rooming lists.
- OTA Extranet & Channel Management:
- Maintain and update rates, availability, and content across OTA extranets and distribution channels.
- Monitor rate parity and fix discrepancies promptly.
- Revenue Management & Forecasting:
- Analyze booking data, ADR, RevPAR, occupancy trends across properties; prepare and distribute regular reports.
- Implement yield-optimizing strategies: dynamic pricing, inventory controls and overbooking approaches.
- Support forecasting processes and demand calendars for future planning.
- Reporting & Communication:
- Generate daily, weekly, and monthly reservations and revenue dashboards for senior management.
- Communicate rate changes, inventory updates, and reservation trends to relevant stakeholders across departments.
- Team Coordination & Training:
- Lead, mentor, and upskill reservation agents centrally to maintain operational standards.
- Promote revenue culture and best practices in reservation handling among internal teams.
- Partner Engagement:
- Communicate with OTAs, travel agents, corporate clients, and marketing teams.
This is a unique opportunity for an experienced hospitality professional to join our team and make a meaningful contribution to our business.
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