Senior Operations Manager

2 weeks ago


Surat, Gujarat, India beBeeLeader Full time ₹ 80,00,000 - ₹ 90,00,000

Job Overview:

We are seeking an experienced leader to manage a team of employees.

The ideal candidate will be responsible for day-to-day supervision, including work and attendance monitoring in accordance with organizational policies and legal requirements.

Main Responsibilities:

  • Provide coaching to team members to achieve high-performance delivery
  • IDentify performance-related issues, develop action plans, and implement corrective actions
  • Evaluate service quality against Key Performance Indicator (KPIs) and financial expectations
  • Communicate expectations and provide timely updates to employees
  • Organize team meetings to ensure effective communication and coordinate team activities

Key Qualifications:

  • Highly motivated individual with skills to develop and coach team members
  • Strong communication and leadership abilities, with ability to multitask and meet deadlines
  • Minimum one year experience as a Team Leader in an International BPO environment

This is a challenging role that requires strong leadership and interpersonal skills.



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