
Senior Operations Manager
2 weeks ago
Job Overview:
We are seeking an experienced leader to manage a team of employees.
The ideal candidate will be responsible for day-to-day supervision, including work and attendance monitoring in accordance with organizational policies and legal requirements.
Main Responsibilities:
- Provide coaching to team members to achieve high-performance delivery
- IDentify performance-related issues, develop action plans, and implement corrective actions
- Evaluate service quality against Key Performance Indicator (KPIs) and financial expectations
- Communicate expectations and provide timely updates to employees
- Organize team meetings to ensure effective communication and coordinate team activities
Key Qualifications:
- Highly motivated individual with skills to develop and coach team members
- Strong communication and leadership abilities, with ability to multitask and meet deadlines
- Minimum one year experience as a Team Leader in an International BPO environment
This is a challenging role that requires strong leadership and interpersonal skills.
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