Senior Business Director
2 weeks ago
As a Senior Business Director, you will oversee the daily activities of a large team of analysts. The ideal candidate should have excellent communication and interpersonal skills to engage effectively with customers.
About the Role:
The primary objective of this position is to manage key performance indicators, maintain complete knowledge of all service tasks and programs, and ensure achievement of system, team, and individual customer service goals and standards.
Key Responsibilities:
- Management of a team size of 200+ analysts
- Customer Escalations
- Goal Setting (Defining and Prioritizing Specific, Driving Objectives)
- Process Level Compliance on Various Standards
- Backup for SDL in Absence
Required Skills and Qualifications:
To succeed in this role, you will need:
- Superior Communication (Oral, Written), Presentation, and Interpersonal Skills
- Demonstrated Ability to Develop and Implement Process Enhancements including Technology and Performance
- Ability to Plan, Prioritize, Organize, and Communicate/Sell Effectively
- Proficiency in Work-force Management Applications, Quality Tools, and Technologies
Benefits:
This role offers a dynamic work environment with opportunities for growth and development.
Other Requirements:
Please note that this role requires strong analytical and problem-solving skills.
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