Access Control Specialist

4 days ago

Guntur, Andhra Pradesh, India beBeeSecurity Full time ₹ 60,00,000 - ₹ 90,00,000

About this Role

We're seeking a skilled security specialist to join our offshore team. The ideal candidate will provide second-level support for access control systems, troubleshoot issues, and implement system enhancements.

This role requires strong understanding of physical security systems, integration capabilities, and analytical skills to improve system performance and support operational security needs.

Key Responsibilities:

  • Provide technical support and troubleshooting for access control systems remotely.
  • Analyze, debug, and resolve system incidents, alarms, and operational issues.
  • Coordinate with onsite teams, vendors, and other stakeholders to ensure timely problem resolution.
  • Assist in the design, development, testing, and deployment of software enhancements and custom integrations to improve system functionality.
  • Implement software upgrades and patches in accordance with company processes.
  • Develop and maintain technical documentation, user guides, and support procedures.
  • Conduct root cause analysis for recurring issues and initiate preventive measures.
  • Collaborate with security teams to optimize access control policies, permissions, and workflows within security systems.
  • Support integration with third-party security systems and IT infrastructure.
  • Deliver training and knowledge transfer sessions to junior staff or end-users when required.

Required Skills and Qualifications

  • Bachelor's degree in Computer Science, Information Technology, Electronics, or related field.
  • 3+ years of hands-on experience with access control system support, maintenance, and enhancements.
  • Good understanding of access control concepts, physical security principles, and industry standards.
  • Experience with system integration, IP network protocols, and common security hardware.
  • Strong knowledge of SQL and database management related to access control platforms.
  • Proficiency in scripting or programming languages for automation and customization.
  • Familiarity with server and client software installation and configuration.
  • Ability to work effectively in a remote/offshore environment and coordinate with global teams.
  • Strong analytical, problem-solving, and communication skills.
  • Ability to work independently and manage priorities effectively.

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