Order Management and Semi-Voice Process Specialist

15 hours ago


Chennai, Tamil Nadu, India HCLTech Full time

Join HCLTech, a leading technology company, as an Order Management and Semi-Voice Process Specialist. We offer a competitive salary of ₹8.5 Lakhs per annum.

Company Overview:

As an Order Management and Semi-Voice Process Specialist at HCLTech, you will play a crucial role in ensuring the smooth operation of our order management system. Your primary responsibility will be to monitor customer accounts, identify outstanding debts, and take timely action to encourage timely payments.

Key Responsibilities:

  • Monitor customer accounts and identify outstanding debts
  • Process, verify, and post receipts for goods sold and services rendered
  • Generate reports and statements for internal use
  • Maintain records regarding payments and account statuses
  • Research and resolve customer discrepancies
  • Co-ordinate with internal and external stakeholders to address customer queries
  • Ensure accurate, timely, and appropriate responses to disputes within defined turnaround time requirements

Desired Candidate Profile:

We are looking for candidates with excellent communication skills, strong analytical skills, and the ability to work under pressure. Freshers with good English communication skills are mandatory. Qualification: Graduation compulsory (without any standing arrears). Strong verbal and written communication skills are required.

Benefits:

  • Cab provided (chargeable)
  • International Trainers
  • World-class exposure
  • Excellent working environment
  • Flexible shifts

Note: Laptops are not allowed in the campus.



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