International Semi Tech Process Specialist
7 days ago
Job Overview
FLY Consulting Services is a leading provider of staffing and placement solutions across industries and company sizes. We are hiring an International Semi Tech Process specialist with Junior: 1 to 3 years of experience. This is a full-time position based in Chennai, Tamil Nadu, India.
Responsibilities:
- Provide technical support to international customers through inbound and outbound voice processes
- Resolve customer queries and problems related to products or services
- Assist customers with troubleshooting technical issues
- Ensure customer satisfaction by delivering excellent customer service
- Coordinate with internal teams to resolve customer issues promptly
- Maintain accurate records of customer interactions and transactions
- Meet productivity and quality standards as per company guidelines
Requirements:
- 1-3 years of experience in international voice process or customer service role
- Excellent verbal and written communication skills in English
- Good understanding of technical support processes
- Ability to handle difficult and irate customers with patience
- Strong problem-solving and decision-making skills
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy
- Flexibility to work in rotational shifts
- Bachelor's degree in any discipline
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