International Semi Tech Process Specialist

7 days ago


Chennai, Tamil Nadu, India FLY Consulting Services Full time

Job Overview

FLY Consulting Services is a leading provider of staffing and placement solutions across industries and company sizes. We are hiring an International Semi Tech Process specialist with Junior: 1 to 3 years of experience. This is a full-time position based in Chennai, Tamil Nadu, India.

Responsibilities:

  • Provide technical support to international customers through inbound and outbound voice processes
  • Resolve customer queries and problems related to products or services
  • Assist customers with troubleshooting technical issues
  • Ensure customer satisfaction by delivering excellent customer service
  • Coordinate with internal teams to resolve customer issues promptly
  • Maintain accurate records of customer interactions and transactions
  • Meet productivity and quality standards as per company guidelines

Requirements:

  • 1-3 years of experience in international voice process or customer service role
  • Excellent verbal and written communication skills in English
  • Good understanding of technical support processes
  • Ability to handle difficult and irate customers with patience
  • Strong problem-solving and decision-making skills
  • Ability to multitask and prioritize tasks effectively
  • Attention to detail and accuracy
  • Flexibility to work in rotational shifts
  • Bachelor's degree in any discipline


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