International Voice and Semi Voice Process Specialist
4 weeks ago
International Voice and Semi Voice Process Specialist
Job Summary:We are seeking a highly skilled International Voice and Semi Voice Process Specialist to join our team at HCLTech. As a key member of our operations team, you will be responsible for managing customer accounts, identifying outstanding debts, and taking timely action to encourage timely payments.
Key Responsibilities:- Monitor customer accounts and identify outstanding debts
- Process, verify, and post receipts for goods sold and services rendered
- Generate reports and statements for internal use
- Perform customer account reconciliation, including research of unapplied cash and credits to aid in dispute resolution
- Maintain records regarding payments and accounts statuses
- Research and resolve customer discrepancies
- Coordinate with internal and external stakeholders to address customer queries
- Ensure accurate, timely, and appropriate responses to disputes within defined turnaround time requirements
- Engage in ongoing education opportunities to update job knowledge
- Freshers with good English communication skills
- Graduation compulsory (without any standing arrears)
- Strong verbal and written communication skills
- Ability to work under pressure and within time constraints
- Attention to detail and strong analytical skills to solve customer queries
- Ability to build relationships with clients and internal departments
- Cab provided (chargeable)
- International trainers
- World-class exposure
- Excellent working environment
- Salary - Best in industry
- Shift - Flexible with any shifts (night)
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