International Voice and Semi Voice Process Specialist

4 weeks ago


Chennai, Tamil Nadu, India HCLTech Full time
Job Title:

International Voice and Semi Voice Process Specialist

Job Summary:

We are seeking a highly skilled International Voice and Semi Voice Process Specialist to join our team at HCLTech. As a key member of our operations team, you will be responsible for managing customer accounts, identifying outstanding debts, and taking timely action to encourage timely payments.

Key Responsibilities:
  • Monitor customer accounts and identify outstanding debts
  • Process, verify, and post receipts for goods sold and services rendered
  • Generate reports and statements for internal use
  • Perform customer account reconciliation, including research of unapplied cash and credits to aid in dispute resolution
  • Maintain records regarding payments and accounts statuses
  • Research and resolve customer discrepancies
  • Coordinate with internal and external stakeholders to address customer queries
  • Ensure accurate, timely, and appropriate responses to disputes within defined turnaround time requirements
  • Engage in ongoing education opportunities to update job knowledge
Requirements:
  • Freshers with good English communication skills
  • Graduation compulsory (without any standing arrears)
  • Strong verbal and written communication skills
  • Ability to work under pressure and within time constraints
  • Attention to detail and strong analytical skills to solve customer queries
  • Ability to build relationships with clients and internal departments
Perks and Benefits:
  • Cab provided (chargeable)
  • International trainers
  • World-class exposure
  • Excellent working environment
  • Salary - Best in industry
  • Shift - Flexible with any shifts (night)


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