Amazon Connect Solutions Specialist

4 days ago

Gulbarga, Karnataka, India beBeeSeniorDeveloper Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
Job Description

We are seeking an experienced Amazon Connect Senior Developer to join our team in building advanced contact centre solutions on AWS.

The ideal candidate will be responsible for developing, configuring and integrating Amazon Connect environments with internal systems to deliver seamless customer engagement workflows. They will work closely with architects, product owners and QA teams to ensure efficient implementation of features and enhancements.

  • Develop and configure Amazon Connect components including contact flows, routing profiles, queues and agent hierarchies
  • Integrate Connect with AWS Lambda, Lex, Dynamo DB and S3 to support dynamic intelligent IVR solutions
  • Build and manage API integrations with third party systems such as CRMs, ticketing platforms and messaging services
  • Participate in designing scalable, reliable and secure voice and chat solutions
  • Troubleshoot and optimize performance issues across contact centre systems
  • Collaborate with cross functional teams to gather requirements and translate them into technical solutions
  • Contribute to code reviews, technical documentation and unit testing
  • Support DevOps practices including CICD automation and deployment pipelines
Required Skills and Qualifications
  • Solid hands-on experience with Amazon Connect contact flows and call routing logic
  • Proficiency in AWS Lambda, Node.js or Python, Cloud Watch and Dynamo DB
  • Experience integrating Lex bots for IVR and chat automation
  • Strong understanding of telephony concepts, SIP and call queues
  • Knowledge of REST APIs, JSON and secure authentication methods, OAuth JWT
  • Good debugging, problem solving and analytical skills
  • Familiarity with Agile software development and ticketing tools, Jira Confluence
Benefits
  • AWS Certification, Developer Associate or equivalent
  • Experience with Salesforce Zen desk or ServiceNow integrations
  • Exposure to Chabot voice assistants or conversational AI frameworks
  • Experience with infrastructure as code tools like Terraform or AWS CDK
  • Familiarity with real time reporting analytics or dashboard tools
  • Experience working in multiregional cloud environments for high availability

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