Customer Service Representative I

3 days ago

Pune, Maharashtra, India Mouser Electronics Full time

Job Overview

The Customer Service Representative I plays a pivotal role in delivering exceptional customer experiences at Mouser Electronics. This is a dynamic and challenging position that requires a unique blend of technical expertise, communication skills, and adaptability.

About the Job

This role involves providing world-class service to customers by efficiently processing orders, quotes, and other requests. As a key member of the customer service team, you will be responsible for maintaining high standards of quality and service excellence, while fostering strong relationships with customers.

Key Responsibilities

  • Deliver optimal customer experience by processing various types of customer requests, including orders, quotes, and returns.
  • Determine customer expectations and provide options to meet their needs.
  • Generate new and repeat business through customer service initiatives and offering associated products and promotional items.
  • Follow up with customers to ensure ongoing customer satisfaction.
  • Promote and maintain high standards of quality and service excellence.
  • Process work in a timely manner and meet daily productivity objectives.
  • Research and expedite customer requests.
  • Monitor and ensure delivery date and product quality to meet customer requirements.
  • Provide price and delivery quotes to customers within company specified deadlines.
  • Understand and correctly work with multiple currencies and other requirements regarding international orders.
  • Effective time management and planning/organizing skills.
  • Self-motivated and results-oriented.
  • Effective interaction with individuals and groups both inside and outside the organization and works effectively as a team contributor on all assignments.
  • Maintain a high level of commitment to achieve goals.
  • Effective performance independently or as part of a team.
  • Strong analytical, problem-solving, and negotiation skills, analyzing the impact of decisions before execution.
  • Support local Customer Service teams and provide support for other teams when needed.
  • Provides Chat support as required, local language plus other required languages.
  • Regular attendance at work is an essential part of the job.
  • Adapts to changing situations and restructures tasks and priorities as changes occur within the business and organization.
  • Works well under the pressure of deadlines.
  • Supports and participates in the company's total quality and customer service expectations.
  • Trustworthy and maintains confidentiality.
  • Other duties as assigned.

Requirements

  • Professional verbal and written communication in local language (minimum), including in a telephone environment. Additional languages may be required.
  • Fluent reading and writing in English.
  • Ability to type data for long periods of time.
  • Proficient typing and math.
  • PC experience in a Microsoft Windows environment, proficient with internet, Microsoft Word, Excel, Outlook, and other software.
  • Ability to use, read, and interpret spreadsheets, printed reports, and a dual terminal screen.
  • Able and willing to use our telephone headsets.
  • Neat and legible handwriting.
  • Requires any Bachelor's Degree.

About Mouser Electronics

Mouser Electronics is a leading global distributor of electronic components, committed to providing innovative solutions and exceptional customer service. Our mission is to empower electronics design engineers and purchasing professionals worldwide to innovate and bring their ideas to life.

Salary Range

$50,000 - $70,000 per year, depending on qualifications and experience.

  • Customer Service Representative

    4 weeks ago

    Pune, Maharashtra, India Firephoenix Dev Full time

    Firephoenixdev Pvt. Ltd. is seeking a highly motivated and results-driven Customer Service Representative to join our team. As a key member of our sales and marketing department, you will play a crucial role in promoting our products and services to potential customers through outbound calls.Key Responsibilities:• Make outbound calls to potential customers...

  • Sales Development Representative

    4 weeks ago

    Pune, Maharashtra, India Vinsys It Services (I) Ltd Full time

    We are seeking a highly motivated and results-driven Sales Development Representative to join our team at Vinsys It Services (I) Ltd. As a Sales Development Representative, you will be responsible for generating high-quality sales leads and closing deals in a quick sales cycle environment.Key Responsibilities:Sourcing new sales opportunities through inbound...

  • International Customer Service Ambassador

    4 weeks ago

    Pune, Maharashtra, India Emblaze Hiring Solutions Full time

    Job Description for International Customer Service RepresentativeKey Responsibilities:Respond to customer inquiries, resolve primary queries, and offer value-added services to existing customers.Cope with high-pressure situations and adapt to dynamic processes.Demonstrate sales aptitude and strive to retain customers through excellent service.Effectively...

  • Customer Service Representative

    2 weeks ago

    Pune, Maharashtra, India WNS Full time

    Company OverviewWelcome to WNS (Holdings) Limited, a leading Business Process Management (BPM) company.We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries.Our team is dedicated to delivering exceptional customer experiences in the...

  • Associate, Trading Services Representative I

    4 weeks ago

    Pune, Maharashtra, India THE BANK OF NEW YORK MELLON CORPORATION Full time

    At THE BANK OF NEW YORK MELLON CORPORATION, we're seeking a skilled professional to join our BNY Investments team as a Trading Services Representative I. This role is based in Pune, MH, and offers a unique opportunity to make a meaningful impact in the financial services industry.As a Trading Services Representative I, you'll be responsible for supporting...

  • Customer Service Representative

    4 weeks ago

    Pune, Maharashtra, India HireBloc Ventures Pvt Ltd Full time

    Job DescriptionJob Title: Customer Service RepresentativeAt HireBloc Ventures Pvt Ltd, we are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for resolving device issues using troubleshooting techniques and providing clear and concise information to our clients.Key...

  • Customer Service Representative

    3 weeks ago

    Pune, Maharashtra, India Pradeep Tech Services Full time

    Key ResponsibilitiesA Customer Service Representative at Pradeep Tech Services must possess excellent communication, problem-solving, and time management skills to provide high-quality service to our customers.Core SkillsStrong verbal and written communication skills to effectively handle customer inquiries.Excellent problem-solving skills to resolve...

  • Customer Service Representative

    4 weeks ago

    Pune, Maharashtra, India Kamalraj Properties Pune Full time

    Customer Service RepresentativeKamalraj Properties Pune is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.Main Responsibilities:1. Respond to customer inquiries via phone, email, or chat2....

  • Customer Service Representative

    3 weeks ago

    Pune, Maharashtra, India H.S. Corporation Full time

    H.S. Corporation is seeking a skilled Customer Service Representative to provide exceptional support to customers, ensuring their needs are met and exceeded.Main Responsibilities:Provide information on products and services to customers.Handle inbound and outbound calls efficiently.Understand customer needs and preferences.Solve customer queries over the...

  • Business Development Sales Representative

    4 weeks ago

    Pune, Maharashtra, India Vinsys It Services (I) Ltd Full time

    We are seeking a skilled Business Development Sales Representative to join our team at Vinsys It Services (I) Ltd. The ideal candidate will have a proven track record of generating high-quality sales leads in a fast-paced sales environment.The successful candidate will be responsible for sourcing new sales opportunities through inbound lead follow-up and...

  • Customer Service Representative

    3 weeks ago

    Pune, Maharashtra, India HireBloc Ventures Pvt Ltd Full time

    Job Title: Customer Service RepresentativeAbout Us: HireBloc Ventures Pvt Ltd is a leading provider of customer service solutions.Job Description: We are seeking a skilled Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a strong understanding of customer service principles, and the ability to...

  • Customer Service Representative

    3 weeks ago

    Pune, Maharashtra, India Talent Giants Consultancy Services LLP Full time

    Job Title: Customer Service RepresentativeCompany: Talent Giants Consultancy Services LLPJob Type: Non-TechnicalNumber of Openings: 20CTC: 3.9 to 5 LPALocation: PuneExperience: 0.6 months to 5 yearsDesignation:Customer Care Representative requires more than 6 months of experienceSenior Customer Care Representative requires more than 18 months of...

  • Customer Service Representative

    4 weeks ago

    Pune, Maharashtra, India Solvers India Full time

    Customer Service Representative Opportunity at Solvers IndiaJoin our team as a Customer Service Representative and contribute to delivering exceptional customer experiences in our international voice process.Key Responsibilities:Attend and resolve client issues via calls, chats, or emails.Work with ticketing tools like Service Now, Remedy, or...

  • Customer Service Representative

    3 weeks ago

    Pune, Maharashtra, India Ekologie Forte Pvt. Ltd. Full time

    Company OverviewEkologie Forte Pvt. Ltd. is a company that specializes in organically farmed produce. Our products are processed under hygienic conditions without any chemicals and are marketed with compliance to organic certification standards. We are committed to contributing to the well-being of our consumers, as well as to the benefit of the marginalized...

  • Customer Service Representative

    2 weeks ago

    Pune, Maharashtra, India Allianz Services Full time

    Job Title: Customer Service RepresentativeWe are seeking an experienced and skilled Customer Service Representative to join our team at Allianz Services. This is a fantastic opportunity for individuals with excellent communication skills and a passion for delivering exceptional customer service.Responsibilities:Respond to customer inquiries in a timely and...

  • Sales and Marketing Representative

    3 weeks ago

    Pune, Maharashtra, India Vinsys It Services (I) Ltd Full time

    We are seeking a driven Sales and Marketing Representative to join our team at Vinsys It Services (I) Ltd.Main Responsibilities:Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails.Understanding customer needs and requirements.Closing sales and achieving monthly targets.Requirements:Prior experience in B2B sales...

  • Customer Service Representative

    4 weeks ago

    Pune, Maharashtra, India CAREERGENIX Full time

    Job Role: Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at CAREERGENIX. As a key member of our customer support team, you will be responsible for handling inbound and outbound calls, resolving customer queries, and providing exceptional service to our clients.Key Responsibilities:Handle inbound and...

  • Client Service Representative I

    1 month ago

    Pune, Maharashtra, India BNY Full time

    Job SummaryWe are seeking a highly skilled Client Service Representative I to join our Corporate Trust business team in Pune. As a key member of our team, you will be responsible for providing exceptional client service and support in the areas of debt funds market servicing, cash flow and cash reconciliation, loan/bond trade processing, and data...

  • Customer Service Representative

    3 weeks ago

    Pune, Maharashtra, India NielsenIQ Full time

    About the Role:At NielsenIQ, we are seeking a talented Support Specialist to join our team. As a Support Specialist, you will play a vital role in delivering high-quality product and technical support to internal and external users of our production systems. This is a unique opportunity to work with various technologies in a multi-tenant, cloud-based...

  • Customer Service Representative

    4 weeks ago

    Pune, Maharashtra, India Pradeep Tech Services Full time

    Customer Service Role OverviewWe are seeking a skilled Customer Service Representative to join our team at Pradeep Tech Services. As a Customer Service Representative, you will be the primary point of contact for customers and will be responsible for resolving their queries and complaints in a timely and efficient manner.Key ResponsibilitiesHandle customer...